Talk to the operator.

App support and access

Describe what you were doing, what happened, and your app version if known. Include only the information needed to understand the issue. Do not email passwords, invitation codes, device private keys, or private archive files.

Archive membership is invitation-only. Installing the app or joining its Google Play test does not grant access to family files.

Privacy and deletion

You can contact the operator to request access, correction, a copy, deletion or restriction of your information. To ask for account or data removal, use the deletion instructions. You do not need to install or sign in to the app to email a request.

Report content or a user

Use “Report content or a user” in the app, or email the operator. Identify the file or user and explain the concern without attaching the prohibited material. The operator reviews reports and can restrict access, remove offending material and revoke access. A receipt confirms that a report was received; it does not confirm that action is complete.

For urgent safety issues, also contact the appropriate local emergency authority.

Email and your information

An email contains the details you choose to send and is handled by the email providers involved. Clicking an email link opens a draft in your email app; it does not send a message automatically.